How do your management fees work, and are there hidden charges?+
We'll give you a clear written proposal up front that lays out what's included in your monthly fee and what isn't. We'd rather over-explain the scope than surprise you later with a line item you didn't expect. If something falls outside the agreement, we tell you before the work happens, not after.
How do you handle our money, and how will council see where it's going?+
Our Financial & Admin service includes proper trust accounting, kept separate and handled with care. Council and owners get transparency through the portal, where you can view financials and payment records rather than waiting on a monthly email. If you ever want to dig into a number, we'll walk you through it — clear books are the whole point.
How do we get started with Onehive, and how quickly will you respond to our request?+
Reach out by phone, email, or through our site, and we'll answer any proposal within one business day. We start by learning your building — its size, its history, and what's frustrating you now — before we suggest anything. From there we walk your council through a clear scope and a straightforward agreement, so you know exactly what you're signing.
We're a small building. Are we too small for a professional manager?+
Not at all — small and mid-sized communities are exactly who we're built for. We focus on buildings under 150 units, the ones larger firms tend to treat as an afterthought. You get real attention and a manager who actually knows your building, not a ticket number in a giant portfolio.
What does Onehive actually do for a strata council day to day?+
We handle the work that keeps a community running: coordinating maintenance and repairs, supporting council meetings and decisions, managing correspondence with owners, and keeping your records organized and searchable. We also run 24/7 emergency intake, so a burst pipe at 2 a.m. reaches a real coordinated response. The goal is to take the operational load off volunteers while council keeps control of the big decisions.
What technology do owners and tenants get, and does it cost extra?+
You get owner and tenant portals, online payments, a searchable document library, and maintenance ticket tracking — all part of how we work, not a paid add-on. There's also the Hive AI Assistant, a 24/7 tool that answers common questions about fees, forms, bylaws, and emergencies. It means people get answers at midnight without waiting on a callback.
How are strata bylaws and fees actually handled — who decides what?+
Council and owners set the direction; we handle the administration and keep things running by the book. We help you apply your bylaws consistently and point you to the right specialist — a strata lawyer or accountant — when a question needs formal advice. We work within BC's Strata Property Act and its regulations, and we're honest about where a professional opinion beats a manager's.
Where does Onehive operate, and can you manage both strata and rentals?+
We serve 16+ communities across Metro Vancouver and the Fraser Valley. We offer both Strata Management and Rental Management, so a building or owner with mixed needs can work with one team. Reach us at 778-386-2058 or info@onehivepm.com, or stop by our office at 600-777 Hornby Street in Vancouver.
We're unhappy with our current manager. How hard is it to switch to Onehive?+
Switching is more routine than most councils fear, and we handle the heavy lifting. We coordinate the handover of your records, financials, and documents, and we chase down the pieces that tend to go missing. You'll have a clear timeline so council knows what's happening at each step.
What do we need from our old manager to make the transition smooth?+
Mainly your financial records, meeting minutes, bylaws, contracts, and the strata's key documents — and we give council a simple checklist so nothing slips. If the outgoing manager is slow to hand things over, we know how to follow up and keep it moving. Our job is to make the change feel organized, not chaotic.